Forum Discussion

TroubledInterne's avatar
TroubledInterne
New Contributor
5 years ago

Arris TG1682 & Panoramic Wifi Features Not Accessible

Hello! I began my service with Cox a month ago.  Quickly got set up and since then have been attempting to access the wifi.cox page, as well as the panoramic wifi app to access the parental control...
KevinM2's avatar
KevinM2
Former Moderator
5 years ago
Hello, the Panoramic WiFi app (Cox WiFi) is compatible with the following:

iOS version 11.0 or later
Android 6.0 or later

To confirm, you are able to access other features, with the exception of the Parental Controls? Or, are you having issues accessing all settings for the Panoramic WiFi? When accessing the wifi.cox.com web page, are other devices in the home also having issues accessing this page? If these issues persist, please include a link to this forum thread and email us at cox.help@cox.com. -Kevin M. Cox Support Forum Moderator
  • TroubledInterne's avatar
    TroubledInterne
    New Contributor
    5 years ago

    Hello! I am unable to access any features of the panoramic Wifi app, using a fully updated iPhone 11, or the wifi.cox page. I receive the same error using both methods of access, “Settings Currently Unavailable.” 

    • BrianM's avatar
      BrianM
      Moderator
      5 years ago
      It sounds like we may need to take a closer look at your account and potentially submit a ticket to have this looked into. Please email us at cox.help@cox.com with a link to this thread and your home address.

      Brian
      Cox Support Forum Moderator