Forum Discussion

Sameer's avatar
Sameer
New Contributor
4 years ago

Bill went from $177 to $330 per month with zero explanation

I moved my home within the same city (Scottsdale). Prior to my move I called Cox and got confirmation that they wills end a tech at no cost to install my internet and TV.

Move went as planned and the tech checked everything worked fine. I had home life camera and light bulb which I told hom to not install as it is a piece of garbage and never worked. Tech acknowledged that the HomeLife is no good and he took the camera and bulb back with him.

A month later I get a bill of $700+ from Cox. They charged me $200 for installation and they took all my bundled discounts and made all channels at their list price.

Since then I have called Cox 11 times trying to understand WTF happened. Been bounced around like a Yoyo with no resolution at all.

Finally one tech told me that it is because I removed HomeLife all the discounts were removed. This was never communicated to me by Cox.

Tech even acknowledged that the billing gets messed up every time they do a 'service move'.

I am so disappointed in Cox. Every agent assures me that I have been taken care of and nothing has changed after 11 calls to Cox.

Once everything is sorted out, I will only use their internet and move to a streaming service. With customer service like theirs, they do not deserve my money.

  • Bruce's avatar
    Bruce
    Honored Contributor III
    4 years ago

    I guess you would have been better off canceling all services, returning all equipment and reordering from scratch.  This way, you could have got an actual quote and avoided all the hidden costs to transfer Cox services.

    Sorry for the experience but it'll be a cautious warning for someone.

  • BenS1's avatar
    BenS1
    Former Moderator
    4 years ago
    Hi @Sameer,

    This sounds like a very harrowing ordeal and we would like to help. Cox provides the Support Forums as a service to its customers to help them obtain technical support, exchange ideas, and get information relating to Cox products and services. Billing and account questions that require the sharing of personal information aren't suited for a public forum. For further help, please contact us via email at cox.help@cox.com with your full name and address.

    Ben S.
    Cox Support Forums Moderator