Yeah i saw your pingplotter. looks very similar to my problem.
Any update on your side?
Also does your problem happen at all times? or only certain times of the day?
My packet loss problem doesnt seem to persist early early in the morning but it flucuates throughout the day and is pretty severe at what feels like peak times.
The technician did come. He was very nice but the problem is still not resolved.
I think for one day, the ping/packet loss/jitter was very great. I was able to play games at around 7PM with no lag/no problem and then it reverted back to being bad the very next day and every day after that.
Most of the time, it is bad. the only time it is actually decent on average is from like 12AM to 8AM. which is the time most people sleep.
Please look at this pingplot from the past 24 hours.
https://share.pingplotter.com/C5fDUoi4YrP
You can see that it is okay during sleeping hours which makes me think that it is something to do on COX's side and i really doubt there could be congestion that could cause this much problems throughout the entire day (8AM to 12AM).
Please help me fix this issue.
This issue happens during the peak hours, starts in the morning and stops at around 10 or so at night.
