swllngtn
4 years agoNew Contributor
internet cuts in and out dozens of times daily. Help!!!
We did not have ANY issues prior to upgrading to the gigablast service. Now, the internet cuts out multiple times a day. Sometimes it will come back on its own, sometimes I have to reset the modem. Cox has been out twice and says that nothing is wrong on their end. Called netgear they say it's not the modem. Here's the list of events from my modem. PLEASE HELP!!
2021-01-30, 19:29:43 | Warning (5) | MDD message timeout;CM-MAC=bc:a5:11:8d:b2:dc;CMTS-MAC=00:a3:d1:5d:a0:ef;CM-QOS=1.1;CM-VER=3.1; |
2021-01-30, 19:28:37 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=bc:a5:11:8d:b2:dc;CMTS-MAC=00:a3:d1:5d:a0:ef;CM-QOS=1.1;CM-VER=3.1; |
2021-01-30, 19:28:35 | Warning (5) | MDD message timeout;CM-MAC=bc:a5:11:8d:b2:dc;CMTS-MAC=00:a3:d1:5d:a0:ef;CM-QOS=1.1;CM-VER=3.1; |
2021-01-30, 19:28:30 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=bc:a5:11:8d:b2:dc;CMTS-MAC=00:a3:d1:5d:a0:ef;CM-QOS=1.1;CM-VER=3.1; |
2021-01-30, 19:28:29 | Warning (5) | MDD message timeout;CM-MAC=bc:a5:11:8d:b2:dc;CMTS-MAC=00:a3:d1:5d:a0:ef;CM-QOS=1.1;CM-VER=3.1; |
2021-01-30, 19:28:27 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=bc:a5:11:8d:b2:dc;CMTS-MAC=00:a3:d1:5d:a0:ef;CM-QOS=1.1;CM-VER=3.1; |
2021-01-30, 19:28:26 | Warning (5) | MDD message timeout;CM-MAC=bc:a5:11:8d:b2:dc;CMTS-MAC=00:a3:d1:5d:a0:ef;CM-QOS=1.1;CM-VER=3.1; |
2021-01-30, 19:28:24 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=bc:a5:11:8d:b2:dc;CMTS-MAC=00:a3:d1:5d:a0:ef;CM-QOS=1.1;CM-VER=3.1; |
2021-01-30, 19:28:11 | Warning (5) | MDD message timeout;CM-MAC=bc:a5:11:8d:b2:dc;CMTS-MAC=00:a3:d1:5d:a0:ef;CM-QOS=1.1;CM-VER=3.1; |
2021-01-30, 19:27:56 | Warning (5) | Dynamic Range Window violation |
2021-01-30, 19:27:50 | Notice (6) | TLV-11 - unrecognized OID;CM-MAC=bc:a5:11:8d:b2:dc;CMTS-MAC=00:a3:d1:5d:a0:ef;CM-QOS=1.1;CM-VER=3.1; |
2021-01-30, 19:27:49 | Warning (5) | DHCP WARNING - Non-critical field invalid in response ;CM-MAC=bc:a5:11:8d:b2:dc;CMTS-MAC=00:a3:d1:5d:a0:ef;CM-QOS=1.1;CM-VER=3.1; |
2021-01-30, 19:27:45 | Notice (6) | Honoring MDD; IP provisioning mode = IPv4 |
2021-01-30, 19:27:29 | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=bc:a5:11:8d:b2:dc;CMTS-MAC=00:a3:d1:5d:a0:ef;CM-QOS=1.1;CM-VER=3.1; |
2021-01-30, 19:27:18 | Warning (5) | MDD message timeout;CM-MAC=bc:a5:11:8d:b2:dc;CMTS-MAC=00:a3:d1:5d:a0:ef;CM-QOS=1.1;CM-VER=3.1; |
2021-01-30, 19:27:10 | Critical (3) | Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=bc:a5:11:8d:b2:dc;CMTS-MAC=00:a3:d1:5d:a0:ef;CM-QOS=1.1;CM-VER=3.1; |
2021-01-30, 19:27:07 | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=bc:a5:11:8d:b2:dc;CMTS-MAC=00:a3:d1:5d:a0:ef;CM-QOS=1.1;CM-VER=3.1; |
2021-01-30, 19:27:05 | Critical (3) | Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=bc:a5:11:8d:b2:dc;CMTS-MAC=00:a3:d1:5d:a0:ef;CM-QOS=1.1;CM-VER=3.1; |
2021-01-30, 19:27:05 | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=bc:a5:11:8d:b2:dc;CMTS-MAC=00:a3:d1:5d:a0:ef;CM-QOS=1.1;CM-VER=3.1; |
2021-01-30, 19:25:24 | Warning (5) | MDD message timeout;CM-MAC=bc:a5:11:8d:b2:dc;CMTS-MAC=00:a3:d1:5d:a0:ef;CM-QOS=1.1;CM-VER=3.1; |
2021-01-30, 19:25:06 | Warning (5) | Unicast DSID PSN startup error |
2021-01-30, 19:24:52 | Notice (6) | TLV-11 - unrecognized OID;CM-MAC=bc:a5:11:8d:b2:dc;CMTS-MAC=00:a3:d1:5d:a0:ef;CM-QOS=1.1;CM-VER=3.1; |
2021-01-30, 19:24:52 | Warning (5) | DHCP WARNING - Non-critical field invalid in response ;CM-MAC=bc:a5:11:8d:b2:dc;CMTS-MAC=00:a3:d1:5d:a0:ef;CM-QOS=1.1;CM-VER=3.1; |
2021-01-30, 19:24:46 | Notice (6) | Honoring MDD; IP provisioning mode = IPv4 |
2021-01-30, 19:24:32 | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=bc:a5:11:8d:b2:dc;CMTS-MAC=00:a3:d1:5d:a0:ef;CM-QOS=1.1;CM-VER=3.1; |
2021-01-30, 19:24:14 | Critical (3) | Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=bc:a5:11:8d:b2:dc;CMTS-MAC=00:a3:d1:5d:a0:ef;CM-QOS=1.1;CM-VER=3.1; |
2021-01-30, 19:24:14 | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=bc:a5:11:8d:b2:dc;CMTS-MAC=00:a3:d1:5d:a0:ef;CM-QOS=1.1;CM-VER=3.1; |
2021-01-30, 19:23:36 | Warning (5) | MDD message timeout;CM-MAC=bc:a5:11:8d:b2:dc;CMTS-MAC=00:a3:d1:5d:a0:ef;CM-QOS=1.1;CM-VER=3.1; |
2021-01-30, 19:22:32 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=bc:a5:11:8d:b2:dc;CMTS-MAC=00:a3:d1:5d:a0:ef;CM-QOS=1.1;CM-VER=3.1; |
2021-01-30, 19:22:30 | Warning (5) | MDD message timeout;CM-MAC=bc:a5:11:8d:b2:dc;CMTS-MAC=00:a3:d1:5d:a0:ef;CM-QOS=1.1;CM-VER=3.1; |
2021-01-30, 19:22:25 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=bc:a5:11:8d:b2:dc;CMTS-MAC=00:a3:d1:5d:a0:ef;CM-QOS=1.1;CM-VER=3.1; |
2021-01-30, 19:22:23 | Warning (5) | MDD message timeout;CM-MAC=bc:a5:11:8d:b2:dc;CMTS-MAC=00:a3:d1:5d:a0:ef;CM-QOS=1.1;CM-VER=3.1; |
2021-01-30, 19:22:08 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=bc:a5:11:8d:b2:dc;CMTS-MAC=00:a3:d1:5d:a0:ef;CM-QOS=1.1;CM-VER=3.1; |
2021-01-30, 19:22:08 | Warning (5) | MDD message timeout;CM-MAC=bc:a5:11:8d:b2:dc;CMTS-MAC=00:a3:d1:5d:a0:ef;CM-QOS=1.1;CM-VER=3.1; |
2021-01-30, 19:21:59 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=bc:a5:11:8d:b2:dc;CMTS-MAC=00:a3:d1:5d:a0:ef;CM-QOS=1.1;CM-VER=3.1; |
2021-01-30, 19:18:26 | Warning (5) | MDD message timeout;CM-MAC=bc:a5:11:8d:b2:dc;CMTS-MAC=00:a3:d1:5d:a0:ef;CM-QOS=1.1;CM-VER=3.1; |
2021-01-30, 19:18:19 | Warning (5) | Unicast DSID PSN startup error |
2021-01-30, 19:18:09 | Warning (5) | Dynamic Range Window violation |
2021-01-30, 19:18:04 | Notice (6) | TLV-11 - unrecognized OID;CM-MAC=bc:a5:11:8d:b2:dc;CMTS-MAC=00:a3:d1:5d:a0:ef;CM-QOS=1.1;CM-VER=3.1; |
2021-01-30, 19:18:03 | Warning (5) | DHCP WARNING - Non-critical field invalid in response ;CM-MAC=bc:a5:11:8d:b2:dc;CMTS-MAC=00:a3:d1:5d:a0:ef;CM-QOS=1.1;CM-VER=3.1; |