Forum Discussion

DLW59's avatar
DLW59
New Contributor
4 years ago

Internet

We have had Cox internet for over 8 years and have had no issues with connection or service.  However, on August 27, Cox did an upgrade (more like a downgrade) and the service is worse than when we had dial-up back in the early 90's.

It is constantly freezing, buffering and kicking me off of the internet.  It is difficult to watch anything on the streaming services as it cuts in and out constantly.  I had to increase my data plan with my cell phone provider as I am having to use my hot spot.   We are currently researching other options for our internet services and would like recommendations from the community.

  • Hi DLW59,

    We want to help get your service fixed please reach out to us privately with your account info including your full street address our email address is cox.help@cox.net

    Greg P
    Cox Forums Moderator
    • DLW59's avatar
      DLW59
      New Contributor

      Sent email with home address.

      • DLW59's avatar
        DLW59
        New Contributor

        The email I sent bounced back with this message:

        Message could not be sent to the following recipients: [cox.help@cox.net] (550 - 550 <cox.help@cox.net> recipient rejected
        )