Hi DRC,
While construction has been completed in your neighborhood, it's possible that we haven't finished upgrading other parts of our infrastructure so that we can support Gigablast Internet in your area.
To stay up-to-date and receive an email when Gigablast Internet is available in your neighborhood, fill out the form at http://bit.ly/GetGIG. Alternatively, email my team at Cox.Help@cox.com and we can have someone give you a call. Please include your full name and address in your email, as well as the phone number you'd like us to call.