Forum Discussion

Bruce's avatar
Bruce
Honored Contributor III
6 years ago

Modem Log

Was there a 1-Aug update affecting the Status Page of our Internet modem?

I've tried connecting to 192.168.100.1 with Firefox and Edge but it times out and is unreachable, respectively.

I viewed my logs the day before (31 July) but I can't connect today.

I have reset my Arris TM3402A via the online tool.

  • ChrisL's avatar
    ChrisL
    Former Moderator
    6 years ago
    I'm not aware of any changes to this effect. I'd suggest trying to restart the modem to see if that helps. If that doesn't help I'd try with a direct connection to the modem.

    -Chris