I'm in Rocky River and dealing with the same issue. Didn't lose power but lost internet at 9pm Tuesday. The back up generators died at 9pm which made the internet go out. The only info I was able to gather is just because we have power at home, it doesn't mean the equipment transmitting our internet, does. So we likely won't get internet back until all the power sources for the equipment have power. Which, okay, I get it. But what I hate is there is not even a guess at how long it'll be out. I also work from home & hate not being able to plan next week! New utility poles just arrived Thursday afternoon so for 2 days they couldn't even get the downed poles replaced. Just hoping internet is back by Monday so I can work.