Forum Discussion

GPM235's avatar
GPM235
New Contributor
4 months ago

Outage alerts--more and more frequent.

We've had internet through Cox for over two years (and intermittently for over 10 years). Lately we're getting pretty regular outage alerts (which has never happened-- even in inclement weather). We are located in a rural valley and have no phone service at all when internet goes down. What's up with this? It feels (increasingly) like we're living in a 3rd world country. 

  • JulianN's avatar
    JulianN
    Moderator
    4 months ago

    Hello, I am very sorry you’ve not had the best experience with Cox. I understand how important communication and reliable service is. We value your business, and I would be happy to help. Please email us your “full” name, “complete” address, and a copy of your post to Cox.Help@cox.com for further assistance. Thank you!