This is what I got yesterday:
"I apologize for any inconvenience caused. It looks like the issue impacting your services has been referred to our engineering team to have the node split. Tentatively it looks like this process will take a few months to complete however no further information is available. If we can be of assistance with anything else in the meanwhile please let us know."
They also offered me like a 70 dollar credit for this happening for the past 4 months.
What am I supposed to do now? Months to fix a known issue is insane
Agreed. I didn't even get that specific an answer so maybe you're the luckier one here :P
