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tjlandry99's avatar
tjlandry99
New Contributor
6 years ago

Very odd issue - IPv6 Firewall causing unbearable packet loss?

     Ever since moving my services to a new address two weeks ago, I've had intermittent outages and packet loss. I brought over my equipment from my last residence (Technicolor CGM4140COM Gateway) a...
Becky's avatar
Becky
Moderator
6 years ago
Hi Tjlandry99, your modem is reporting intermittent packet loss and high timeout errors. Intermittent issues can be challenging to troubleshoot, especially if the issue doesn't occur when a technician is on-site. Are there any splitters attached to the coax connection to the gateway? If no, I'd suggest another service call. If you'd like my team to schedule a service call for you, please email us at cox.help@cox.com. -Becky, Cox Support Forums Moderator
  • tjlandry99's avatar
    tjlandry99
    New Contributor
    6 years ago

    There are no splitters. I spoke with tech support for a fourth time last night and apparently a "Supervisor" will be coming check it out tomorrow. I don't have high hopes.

    • KevinM2's avatar
      KevinM2
      Former Moderator
      6 years ago
      @tjlandry99 Hello, please keep us posted in regards to the service appointment. If you need any additional assistance at all, please include a link to this forum thread and email us at cox.help@cox.com. We truly want to help resolve these issues for you in a timely manner. -Kevin M. Cox Support Forum Moderator
      • tjlandry99's avatar
        tjlandry99
        New Contributor
        6 years ago

        I added an update to the post. If you have anything to add, feel free to give any input. I'm can't say quite yet if the issue is fixed, but I will update accordingly within the next few days.