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tjlandry99's avatar
tjlandry99
New Contributor
6 years ago

Very odd issue - IPv6 Firewall causing unbearable packet loss?

     Ever since moving my services to a new address two weeks ago, I've had intermittent outages and packet loss. I brought over my equipment from my last residence (Technicolor CGM4140COM Gateway) a...
Becky's avatar
Becky
Moderator
Hi Tjlandry99, your modem is reporting intermittent packet loss and high timeout errors. Intermittent issues can be challenging to troubleshoot, especially if the issue doesn't occur when a technician is on-site. Are there any splitters attached to the coax connection to the gateway? If no, I'd suggest another service call. If you'd like my team to schedule a service call for you, please email us at cox.help@cox.com. -Becky, Cox Support Forums Moderator
tjlandry99's avatar
tjlandry99
New Contributor
6 years ago

There are no splitters. I spoke with tech support for a fourth time last night and apparently a "Supervisor" will be coming check it out tomorrow. I don't have high hopes.

  • KevinM2's avatar
    KevinM2
    Former Moderator
    6 years ago
    @tjlandry99 Hello, please keep us posted in regards to the service appointment. If you need any additional assistance at all, please include a link to this forum thread and email us at cox.help@cox.com. We truly want to help resolve these issues for you in a timely manner. -Kevin M. Cox Support Forum Moderator
    • tjlandry99's avatar
      tjlandry99
      New Contributor
      6 years ago

      I added an update to the post. If you have anything to add, feel free to give any input. I'm can't say quite yet if the issue is fixed, but I will update accordingly within the next few days.