Forum Discussion

tjlandry99's avatar
tjlandry99
New Contributor
6 years ago

Very odd issue - IPv6 Firewall causing unbearable packet loss?

     Ever since moving my services to a new address two weeks ago, I've had intermittent outages and packet loss. I brought over my equipment from my last residence (Technicolor CGM4140COM Gateway) a...
tjlandry99's avatar
tjlandry99
New Contributor
6 years ago

After a modem replacement and a thorough rewiring of my apartment, the issue persists. This needs to get escalated to someone that can track down the issue.

  • KevinM2's avatar
    KevinM2
    Former Moderator
    6 years ago
    @tjlandry99 Hello, we are so sorry you're continuing to have these issues. Can you please email us at cox.help@cox.com? This case has been sent over to our Field Escalation Team for review. We'd like to get you scheduled for another service appointment, and we will be closely monitoring this escalation until it is resolved. -Kevin M. Cox Support Forum Moderator
    • tjlandry99's avatar
      tjlandry99
      New Contributor
      6 years ago

      I sent an email and I have an appointment set up for 7/10. Will update accordingly.