Who can I email?
Who can I email feedback to regarding poor quality service from online chat? Also, why is it so hard to locate a customer service phone number?
Forum Discussion
Trying to actually talk to a person is ridiculous.
The phone service is terrible. Thanks for the email address. I couldn’t find it.
BTW what was the problem you were looking to chat about? Anything this public forum can help with?
...and this post is an hour old and has 50 views. Probably mostly moderators, but the count seems legit.
50 moderators view? Unless there are a ton that look and don't post I can't see that number being higher then 10. I think it has more to do with search bots used by search engines.
cox.help@cox.com is the email. It's in the Welcome sticky but you are right, they should put it in the right hand column.
Here is the number I got when clicking on "Give us a call"
1-702-383-4000
Account Services & Billing
Monday - Friday, 8 am - 6 pm
Saturday, Closed
Sunday, Closed
Retention
Monday - Friday, 8 am - 9 pm
Saturday, 9 am - 6 pm
Tech support hours
24 hours a day, 7 days a week
