Forum Discussion

taylorrsouri711's avatar
taylorrsouri711
New Contributor
4 months ago

Worst Customer Service

I am so beyond frustrated with this company right now. I moved to a different city where cox is not available as an internet provider. I had called 3 different time and chatted with several representatives who will not cancel my service!!! You all must be really hard up. This is crazy. 

  • MariaL's avatar
    MariaL
    4 months ago

    Hi taylorrsouri711,
    Cox provides the Support Forums as a service to its customers to help them obtain technical support, exchange ideas, and get information relating to Cox products and services. Resolving account issues requires sharing sensitive information, which isn't best suited for a public forum. For further assistance, please email us at Cox.Help@cox.com with this post, your full name, and complete address. 
     

  • Darkatt's avatar
    Darkatt
    Honored Contributor
    4 months ago

    Call tech support, request escalation to CAG, and they will assist you. 

    Be aware that if you had a contract, even though you have moved, UNLESS, you provide documentation that you have moved to an address outside of their area, OR if you are Military, simply provide a copy of orders. 

  • MariaL's avatar
    MariaL
    Moderator
    4 months ago

    Hi taylorrsouri711,
    Cox provides the Support Forums as a service to its customers to help them obtain technical support, exchange ideas, and get information relating to Cox products and services. Resolving account issues requires sharing sensitive information, which isn't best suited for a public forum. For further assistance, please email us at Cox.Help@cox.com with this post, your full name, and complete address.