Forum Discussion

palac's avatar
palac
New Contributor
4 months ago

Worst Service EVER!

Had internet starting Sunday (after the storm).  Lost it yesterday around 6:30 AM.  Still don't have it back after 24 hours.  Called and got the script read to me.  Just spent 5 minutes on a chat to have the same script provided that is on my screen when I sign into the app.  Vague assurances that it will be restored 'soon' and they're working 'quickly' to resolve the issue.  Why can't anyone tell me why it's down and the anticipated resolution time?  COX!!  You do know there is competition now and I'm not forced to stay with you??  

  • NicholeC's avatar
    NicholeC
    Moderator
    4 months ago

    Hi Palac,

    I'm sorry you've been without service so long. The forums are for customers to troubleshoot Cox products and services. I recommend reaching out to our team directly, so we can get your location and review what's going on. Please email us at cox.help@cox.com Thank you.