I think you misunderstood me -- I didn't have a problem with Cox. I just want to make sure that my father's number can't be ported away from Cox without some extra verification step or process. If the PIN mentioned below by WiderMouthOpen would do that, how do I enable that feature? I am pretty sure nobody has his pin -- he pretty much interacts with Cox by going to the Cox store and talking to them.
You can log into your Dad's account to create a PIN. However, would the other company need the PIN to switch his carrier? Who actually terminated your Dad's service with Cox: the other company or Cox?
These scammers talk fast to confuse you...pressure you to verify personal information...and will use any nuance of any confirmation of any question as consent. They're scum and are paid to be scum.
