Forum Discussion

L__White's avatar
L__White
New Contributor
2 years ago

How to secure COX phone modem wi-fi signal & dropped calls

I have the Voice/Internet Modem Brand: ARRIS Model: TM3402A Seems to work BUT with dropped calls and the modem is "HOT"...  Meaning, the modem is showing up in "my wi-fi connections" BUT is un...
Bruce's avatar
Bruce
Honored Contributor III

The My WiFi app is just detecting the telephone modem on its way to your Panoramic.  The modem is just connected to your coaxial and about as "hot" as a cable-box.

I have 2 modems as well because the DOCSIS side of the TM3402 went kaput, so I relegated the 3402 to just Voice.

Darkatt's avatar
Darkatt
Honored Contributor
2 years ago

the 3402 has no WiFi capability, you would have to have a WiFi router attached to it. 

  • Bruce's avatar
    Bruce
    Honored Contributor III
    2 years ago

    The app connects to a Cox server.  The server connects to your Pano via coax.