Voice Tools call history is missing
Voice Tools call history is missing for all time periods and selection criteria. No error mesage is provided.
Forum Discussion
Voice Tools call history is working for me now. To confirm what Jonathan said about logging, a call is included that was made while history wasn't being displayed.
Call history seems to break a lot. If it's working for everyone again, Cox's vendor needs to adhere to an old, programmer's creed: "If it ain't broke, don't fix it".
Cox should also consider negotiating a penalty clause with their vendor for down time. Maybe that would instill a need to implement better change control procedures.
Mine is working now.
FYI...just noticed it 1/20/2023 11:30 am pst. Hadn't tried it for a couple of days. It's comforting to know it is being worked on. Thanks.
- @ All
A known issue is impacting Phone Tools Call History online and our network team is working towards a resolution with no ETA. • Customers will not lose any data associated with Call History as the information is still being logged, however, it is not displaying.
I apologize for any inconvenience this has caused and thanks for your patience.
Jonathan J
Cox Moderator Mine an HTML error.
