Forum Discussion

welschfam's avatar
welschfam
New Contributor
4 years ago

HBO Max Problem

I have an HBO subscription, can sign onto HBO Max through my phone and computer.  I'm also apparently able to sign into HBO Max through Contour, able to browse normally but when I try to play ANY title, it gives me a "title not available" error and eventually crashes me out of the program.  

This is unacceptable, as I'm paying to be able to access HBO Max.  What needs to be done to remedy this?

  • Bruce's avatar
    Bruce
    Honored Contributor III
    4 years ago

    Some of the programming is either from the Internet or cable-TV on-demand.  Either way, it should allow you to access the program.  It may be a problem with credentials on your account.  What you could do is send an email to cox.help@cox.com with the following:
     - URL of This Post
     - Full Name
     - Complete Address

    At most...and quite easily...Cox will just reset the "occurrence"of your cable-TV entitlements.

  • bearone2's avatar
    bearone2
    Contributor III
    4 years ago

    i access hbo max as well, + all others offered with tie-in to cox.....programs aren't necessarily available forever!!

    • Bruce's avatar
      Bruce
      Honored Contributor III
      4 years ago

      So...in your odd way...you've duplicated the OP's problem.  If you subscribe, shouldn't you access?

      • bearone2's avatar
        bearone2
        Contributor III
        4 years ago

        the subscription allows access to the 3rd party network, not a guarantee that a watched, not finished program, can be watched.