HBO Max
If I currently have hbo/hbo max as part of my Cox cable package is the price going to change when it changes to Max? On the HBO FAQ it says if you have HBO Max through your cable subscription to “che...
Forum Discussion
Today (5/23) is the big changeover to "MAX" and I have now lost the ability to connect to MAX. Connecting to the old HBO Max on my Roku device brings up a page telling me I need to upgrade, but no instructions on how to do so. I attempted to install the "new" Max App, but opening that simply takes me right back to the same page telling me I need to upgrade. When I try to log in through the web site, it returns a message that MAX does not support Cox. I had an extended Chat with Cox and the support tech said he couldn't understand why I can't connect and he was escalating my support request and I should hear back in a few days. The only reason I subscribe to HBO is for the HBO Max streaming app on my Roku device. If Cox no longer supports Max, I will cancel my HBO subscription.
I also had to go through the "sign-in" procedure. I used the "provider" route and input the on-screen code at the site indicated on the screen. Once I input Cox as the provider, Max worked fine on both Roku boxes.
Thanks for your input. After all the problems yesterday (5/23), I tried it again this morning and everything seems to all OK today. I was able to log in using my Cox account and I successfully updated the "Max" app on my Roku TV. A little back and forth between the TV and my computer (you have to re-register the updated App with Max), but all took only about a minute. The new "Max" interface is a bit different from the old "HBO Max" interface, but the new interface did keep all of "My List".
