Forum Discussion

tyoder325's avatar
tyoder325
New Contributor
18 hours ago

Live and cloud recorded video low quality

I have 2 Cox Contour receivers (1 nonrecording too) with cloud recording. I have been experiencing poor quality video that comes and goes on live and recorded video. I had a tech here for over 3 hours and he could not fix the problem. Signal into the house is fine and he even replaced the router. Upon checking Wifi bands we found out that a neighbor who just go Cox is on the same wifi channel we are on. So it makes sense that we are getting interference. The ability to change the wifi channel is not selectable in the app and now after going through chat support they say they cannot change the channel. Has anyone found a workaround to this? I am about ready to switch to ATT. 

  • tyoder325's avatar
    tyoder325
    New Contributor
    18 hours ago

    Also please do not close this thread as I see has been done with other quality issues. Maybe someone out there has a solution that cox support cannot provide. I have already sent a support email and after several AI replies I had a reply from a human who could only offer to send a tech. 

    • RobertS1's avatar
      RobertS1
      Moderator
      5 hours ago

      Hello Tyoder325, I apologize that you are still having issues with your signal and getting those channels changed. We truly value you as a customer. I want to help see if we can't figure out a solution. If you would like send me an email at cox.help@cox.com with your full name and address I would love to take a look at which equipment you have and see what we can figure out. Thank you