Forum Discussion
As I said, Voice Guidance is off but it’s still happening.
Another way to deactivate Voice Guidance is to program your B key to launch Voice Guidance. After reprogramming the key, exit all menus and double-tap the B key. Contour will pop up an option to either enable, disable or just toggle back-and-forth until it catches.
The Guidance feature is kinda buggy.
- Becky2 years agoModeratorThank you, Bruce! I got so caught up in the Voice options that I forgot to mention the B button.
@CuriousJ, since Voice Guidance is Off, turn it on and off a few times. Like Bruce says, there are some quirks with this feature. Also, try resetting your cable box by unplugging the box for 2 minutes then plugging it back in. Give the box a full 15 minutes to complete the reset. I'm not sure if this will work, but give it a try. Let us know. I can send a signal to your box if needed. -Becky, Cox Support Forums Moderator - CuriousJ2 years agoContributor
Nothing is working. Double tapping B key just controls CC. Single tapping B key takes me to Accessibility where I see that Voice Guidance is OFF. I toggled it on & off, didn’t help. Reset the box, didn’t help.
- CuriousJ2 years agoContributor
B key is programmed, VG is OFF.
- Bruce2 years agoHonored Contributor III
I didn't ask if the B key was programmed, I asked if you could reprogram the B key to launch VG because this will give you another interface to turn on/off VG.
If this doesn't work, exchange the box.
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