Whose responsibility it is to replace the cable?
We’re in Hillcrest and Cox has been out and they say that the cable has been damaged between their box and my wall. Which of course runs through the walls. Has anyone had any experience with Cox and their association to figure out whose responsibility it is to replace the cable?
More than a month with unburied cables
Around the middle of August a Cox tech came to fix some internet problems we were having, in the process he had to unbury the cable that connects to Cox. He put in a ticket so the cables would be buried. It has been already more than 5 weeks, the cable is still unburied and the only thing that has been done is the planting of some red flags to mark the pipes. Communication with Cox hasn't brought up any information apart from "there is a ticket for it" and "No information". Is this normal? And how long does this normally take?
