Dropouts

3 Topics

Internet Dropout with Airport Extreme & Motorola SB5101N Modem
So I was attempting to download a large game via Origin, about 8GB in size, and my connection was "interrupted" or "dropped" about 10 times during the whole download. I've noticed that the internet tends to cutout for 1 - 5 minutes, particular when requiring a lot of bandwidth, such as downloading large files. All the devices are affected, not just my laptop and I cannot access anything on the internet. We are using an Airport Extreme (the flat one, not the tower looking one[new]) and a Motorola SB5101N modem and we have the high speed internet package. When I get these "dropouts", the modem shows that it's receiving and sending information, in other words none of the lights go off (as far as I know). The Airport Extreme however sometimes shows a flashing amber-yellow, instead of a solid green light. When I go to my network diagnostics utility software, it goes through a series of checks; WiFi, WiFi Settings, Network Settings, ISP, Internet, Server (in that order). During the "outages" the last two, 'internet' and 'server' turn yellow. Not sure what they mean, but wanted to see if anybody else ran into these issues. I would think it would be either a router or modem issue, but I don't know how to troubleshoot them since I don't have anything to replace them. I've tried looking through the Apple forums, but haven't found a solution. Any help would be gladly appreciated.
mmar
11 years ago Place Archives
2.8KViews
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2Comments
internet speed, disconnects and lag issues.
This is an ongoing issue that has never been resolved. Every service person in the last 5 years have made the observation that the service was slow in this area. Can we say DUH! ? Even after making this observation nothing has been done to rectify the situation. Here are the stats. Standard internet connection Surfboard SB6180 Modem. All empirical data listed is thru a Compaq Presario XP system which is hardwired to said modem. (I have had this same system connected to a competitors DSL line and have seen speeds over 10 times what I experience with Cox) (Also have 2 newer Win7 laptops connected via Netgear WPN824 V2 Wireless which do not see any improvement in the aforementioned numbers.) Using http://www.speedtest.net: Download speed is almost never over 1mbps. The max I have seen is 1.4mbps Upload speed is ~0.5mbps Ping rate is rarely less than 0.4 My internet connection drops at least once a day: date time 10mar2014 0534 11mar2014 2113 12mar2014 0527 13mar2014 unknown 15mar2014 1225 15/16mar2014 unknown 16mar2014 between 0645 and 1352 17mar2014 1739 In addition i have experienced download failures from trusted sites: 14mar2014 0234 18mar2104 1434 19mar2014 0234 In addition, for the past 2 to 3 days the lag on some sites (facebook.com/Kixeye.com, etc) has been unbearable. The aforementioned instances have happened just in the last week. As previously stated this is an ongoing issue and has been happening for over 5 years. This is what I'm supposed to be receiving, per my account listing on Cox's own web site. "Internet speeds faster than DSL to support all of your wireless devices FREE PowerBoost when you have the need for more speed FREE Online Cloud Storage - access and share your photos, videos and files from anywhere, anytime Up to 10 email addresses with plenty of space to send large files Entertainment features like Music Choice Broadband and Nick Jr. Boost Cox Security Suite Plus Powered By McAfee®" In addition a recent ad lists "speeds of up to 7mbps". I've come here as a last ditch effort. I have seen Cox techies on here (COXVegas for one) that were able to fix issues others could not. That is what I'd hope to see.
procadman
11 years ago Place Archives
2.3KViews
0likes
1Comment
Intermittent packet loss/dropouts lasting 15-30 seconds
Ever since Thursday evening (after an outage that lasted almost an hour), I've been dealing with packet loss and dropouts occuring every 5-10 minutes and lasting about 15-30 seconds. Running StarTrinity CST confirms the issue occurring upstream, while downstream doesn't seem to be effected as much. Lights on modem indicate a solid connection, although the upload light will occasionally blink one time during a dropout... Of course, I've tried everything to resolve the issue: Hard reset modem & router, release/renew IP, flush DNS, change DNS to Cloudflare 1.1.1.1, checked cables, and even tried connecting through a VPN. Nothing has worked. Location: Tecumseh, KS Modem: NETGEAR CM500 Router: NETGEAR Nighthawk R6700
StormVektor
5 years ago Place Internet
2KViews
0likes
10Comments