McAfee Security Suite
The latest update to the Cox McAfee Security Suite has seemed to cause a lot of problems with internet browsing, uploads, and downloads. After the update was installed, simple internet browsing became extremely slow (if the website would even load at all) and I was unable to download anything, even small and simple files like Mozilla Firefox. The download would start but freeze up quickly thereafter and never complete (I even left it overnight, it didn't budge from where I had left it the night before). I have now completely uninstalled Cox McAfee Security Suite and everything has returned to normal, performance-wise, with the obvious exception of a running anti-virus program. Is it possible to re-install Cox Security Suite and revert it back to the previous version?12KViews0likes4Comments
Determining Primary account holder ID - Cox Security Suite
Does anyone know how to determine the Primary Account Holder ID? As far as I know, I am logged in as the Primary (and only authorized user) on my account. It is the ID listed on the Identity & Preferences page. When I attempt to access the Cox Security Suite page, I receive an error that in answer to another question, the moderator said is caused by not being logged in as the primary account holder. I have contacted Cox Technical Support three times (twice by email, once vial live chat) and they were no help. Both emails pointed me to an article about activating the software. The chat tech first pointed me to the same article. When I told her that didn't work, she sent me to the McAfee Virtual Technician which sent me back to Cox Technical Support since the security software is not on my computer. Since Technical Support has been no help, I thought I that I would try the issue from a different angle and stop assuming that ID listed in the Identity & Preferences page was the Primary account on my account.4.8KViews0likes3Comments
no access to internet tools
Does anyone know why i cant access internet tools. I just get a page saying "if you had cox internet, you would be here by now" chat support 3 times, 2 calls to phone support and supervisors. I need to add email addresses and I am getting frustrated. I feel they are providing half the service so i should only pay half the bill3.7KViews0likes3Comments
PC HealtCare & McAfee compatability
Has anyone else had a problem with PC HealthCare and MaAfee Security Center compatablity? I'm running Windows 7 and have always had the Cox supplied McAfee Security Center anti-virus etc software installed. I installed the Cox PC HealthCare several weeks ago and when I ran its scan it said I didn't have any anti-virus installed and had a firewall open. I ignored this and checked McAfee and it said my anti-virus and firewall was fine - computer is secure. Today (Aug 25 2012) there was an upgrade to McAfee which I installed and restarted the computer as instrucred. On restart the Cox PC HealthCare poped-up so I ran it again. Same result - said no anti-virus and had a link for "fix it", which I clicked. All heck broke lose, It shut down the internet connection, eventually crashed the system to a blue fatal error screen. I was only able to get the comuter back up after several reboots with a "start from broken system" prompt and a bunch of recovery functions that thankfully Microsoft has added in Windows 7. I have uninstalled Cox PC HealthCare and am running the Cox McAfee Security suite again, apparently sucessfully. The seems to be an incompatability between the two Cox supplied and recommended softwre packages - they want to fight each other when both installed. Has anyone else observed this, or know what to think about it?3.4KViews0likes2CommentsMcAfee - Cox Security Suite Plus can not load from the Internet Tools
I have tried several times to download the McAfee protection form Cox. The message say's our apologies and it seems to never be available. I've been trying to access and download for the last 3 weeks. Thanks for the help!3.3KViews0likes1Comment
McAfee Security Suite is **!
I've had a lot of incidents where I'll suddenly get a pop-up saying "McAfee Security Host has encountered an error and has to close." It then asks if I want to send an error report, which I always do, and I'm sure McAfee and Cox are papering their walls with them. This pop-up causes me to lose my internet connection, and I often can't get it back unless I reboot my computer. Last night, May 15, I finally got fed up and contacted McAfee. Their online tech support tried to help me with the problem, but finally told me to try uninstalling and then reinstalling McAfee Security Suite. I did this, and it took me three tries before it would successfully download to reinstall. Twice, I contacted Cox Support. They basically did nothing, patted me on the head and asked if I needed anything else, ignored what I said, and disconnected. I can only guess they were going back to their video games or getting stoned or both. Tonight, May 16, I was online, when the pop-up appeared again! I got in touch with McAfee again, and now I have to wait tomorrow for a phone call from their techies. If I have the pop-up problem again after I talk with them, that's it. I will restart the subscription I had before Cox forced McAfee on me and go back to Norton Security. And if Cox asks me to reinstall McAfee, I will tell them WHERE they can reinstall it! McAfee is nothing but trouble, and the Cox online customer "support" is worthless!3KViews0likes2CommentsMozilla Firefox wont open after upgrade. Error: The instruction at 0x77bc2245 referenced memory at 0x77f1748. The memory could not be read
Is anyone else having this error? The instruction at 0x77bc2245 referenced memory at 0x77f1748. The memory could not be read. Good news, The problem is not with Cox or McAfee. In my case the issue came from additional anti Mal-ware software that I had installed, in my case it was (Prevx 3.0). I turned off my firewall (McAfee) and Prevx, then I uninstalled Firefox and re-installed it. I tried opening it without McAfee or my anti-malware software and it worked great. I turned back on the McAfee firewall and it stilled worked great. I turned back on Prevx and had same error message same problem. So for the time being I am just going to stick with McAfee from Cox and leave Prevx off. At a later time I may attempt to figure out what setting in Prevx 3.0 was causing the problem, if anyone has any thoughts or suggestions on this please let me know. Thanks Peacefulwaves peacefulwaves@cox.net2.9KViews0likes1CommentDoes the Cox PC Healthcheck link to the Cox Security Suite?
When I click on the "click here" to download, I get: Our apologies... This web site is an ever-changing collection of information and we have either removed or relocated the document you requested. You might try finding the page using Advanced Search, or click on one of the navigation links to access the main areas of the site. An Interactive Site Overview is available to help familiarize you with the site, and answers to many questions related to Cox High Speed Internet can be found on the Customer Support site. If you have reached this page in error, please help us improve the site by providing feedback on the issue2.7KViews0likes1Comment
