Forum Discussion

tpastore's avatar
tpastore
New Contributor
5 years ago

losing internet connection several times per day

I started having major problems with internet in the past week. First, it dropped once per day. Today, dropped every device 3 times in 2 hours. Resetting the modem only works temporarily. New modem i...
Karen_R's avatar
Karen_R
Former Moderator
Hello Tpastore,

Thank you for reaching out to Cox Forum Support. Are you connecting wireless when the signal drops?

Karen
Cox Support Forum Moderator
tpastore's avatar
tpastore
New Contributor
5 years ago

Yes. Wont hold the wifi for more than 3 min at a time tonight. Love how your sight says there's no problem, but down detector is bright red. This is getting ridiculous.

  • StephanieS's avatar
    StephanieS
    Moderator
    5 years ago
    Tpastore

    Please send an email to cox.help@cox.com and include your address and name. Please also reference that the email is regarding a forums post. I'd like to take a look and get to the bottom of this for you.

    StephanieS
    Cox Support Forums Moderator