Recent Discussions
Couldn’t be happier
After 15 years with Verizon I just switched to COX mobile. My coverage with Verizon in this area is terrible and I didn’t realize how overpriced they were. I just switched 3 phones and bundled with my internet. All phones and the internet are unlimited data. For all of this I am now paying half what I was paying for just my phones on Verizon. The COX coverage has been great and the service I have had with both internet and phone have been excellent. I couldn’t be happier.mm83208 days agoNew Contributor11Views0likes1Comment- Dolphin30019 days agoNew Contributor76Views0likes5Comments
- Myth923219 days agoNew Contributor10Views0likes0Comments
Phone not working
Received a new replacement modem from cox. All good except now no incoming or outgoing service. Reset, etc still nothing, no dial tone. When I call the number goes to vm but doesn’t ring or allow a message. Customer service not able to help, a tech will be coming out and of course I will be charged if my problem. any suggestions or similar experience? thanksSolvedfred1232 months agoNew Contributor104Views0likes3Comments- Dolphin3002 months agoNew Contributor44Views0likes1Comment
Welcome to the Phone Forum
Here you can ask, answer, and discuss technical topics regarding Cox Phone Services. Purpose The purpose of the CoxPhone Forum is to allow customers to discuss technical topics related to residential Cox Digital Telephone services with other customers. If you need help with billing or other account specific issues, please reach us on Twitter at@CoxHelp, visit us onFacebook, or atcox.help@cox.com. Registration To register (or log in with) your own Forums identity, click Start a Discussion. Guidelines To get the most out of your forums experience, follow these guidelines for posts: Use descriptive titles for your posts. Put as much of your problem in as possible, i.e., “How do I set up voice mail,” “How do I access phone tools?” Provide a specific description of the issue.For example, write“I haven't used voice mail in the past but now I want to turn it on, how can I do that?” Use theReport Contentbutton to let us know if you see comments that are off topic, abusive, or otherwise unrelated to the discussion. Use theApproved Solutionbutton to show others which solution really worked for you. By flagging good solutions, you may just solve the problem for some other user. Ground Rules Here are a few ground rules before we get started: Be respectful. Hostile, derogatory, ormean posts will be removed. Please don’t post your personal information, like account number, phone number, social security number, address, or any other sensitive information. We’ll remove posts that contain these things, but the Cox Forums Team can’t be responsible for who may see it before we do. The Cox Forums Team deletes spam comments, removes copyrighted material, and generally tries to keep these conversations open and available for Cox subscribers to ask questions, get help, and discuss their experiences. Thanks!ChrisB2 months agoCommunity Manager364Views1like1CommentBattery Backup Units, interior-exterior
Am looking on this webpage Telephone Equipment Battery Questions and Answers (https://www.cox.com/residential/support/telephone-equipment-battery-questions-and-answers.html), Battery Backup Units on the Outside of the Home and units connected to ONT. Both units appear to connect to the cox cable. Is this necessary to maintain phone service during a power outage. Could standard battery backup units that allow all of the equipment (modems, phones, etc.) to be plugged into them work as well without the units that the cable plugs into or are the units that the cable plugs into necessary to maintain the phones during a power outage? AT&T phones Voice/Internet Modem Brand: CISCO Model: DPQ3212 Input Voltage 100-120V AC / 50-60 HzSolvedHalVegas3 months agoNew Contributor72Views0likes5CommentsCustomer service re: landline
I have spent 3 days and over 9 hours attempting to have my phone work. For over a week no dial tone. subsequently (after 2 hours) the phone did have a dial tone. the next day I tried to call my home phone and got the message "unable to complete this call as dialed". I have returned to the website for help and ended up with "Oliver" again. Then after working with "Oliver "and various "live" persons, (at least 5) I am told that Cox is under maintenance please try again (twice). Well I have tried, and tried and tried for days. I can find no number to call to connect with a technician. We have had Cox for years with out this terrible customer care. I am ready to put a sign on our front yard to encourage others to change from Cox...this is untenable. We have a landline for a reason. We have the need to be able to accessed from around the country and world. Please advise with helpful directions. I have been extremely patient and lost at least 3 days of my time as well as not getting what we are paying for. I am truly sorry Cox has come to this juncture...the decision makers need to re-think how money is saved. It is not by eliminating people d/t salaries etc. because there basically is no customer service. We the customer are expected to read pages of instructions that ultimately mean we, the customer are fixing our own equipment. That is not our job... it's your job and your expertise!!rscruton3 months agoNew Contributor316Views0likes7CommentsScammers and shady business practices
I’ve been with Cox since 2020 and signed up for WiFi for $70 a month, that is all I have through them. It was brought to my attention that they were in fact charging me $186 a month and they told me it was because my promotion ended in September of 2023. I was never talked to about a promotion or the fact that it had ended. I escalated this to their executive team and the woman I spoke with Sharon, what a joke that was. Completely defensive and said they emailed me, I asked for her to send me proof of the email.. you think I got one??? NOPE! Their shady business practices explain why they just got sued for $13MM and yet they are STILL scamming consumers and not taking accountability. Do not sign up with them.. they will promise you one thing and the next thing you know your bill continues to increase.Misskyrstin3 months agoNew Contributor76Views0likes0Comments