Gigablast
Couple of things. First my internet has displayed the message of “service interrupted” for almost a year, even though it was working. I believe it is because it thinks I have a different modem installed then what I actually do. I had replaced my modem last year about this time. I again replaced my modem yesterday with the new CM8200 and upgraded my account to Gigablast, but after following the self service install and even calling in to double check I have not experienced a speed increase. I wanted to see if I could have my account checked again, to make sure I am set up correctly to receive the new Gigablast connections speeds. Thanks in advanced!3.5KViews0likes5Comments
Not receiving near Gigablast Speeds
Hi, So this may have been posted elsewhere, but I'm definitely having speed issues with Cox Gigablast in my area. I am using DOCSIS 3.1, not Fiber. I am currently using the Motorola MB8600 DOCSIS 3.1 and the Motorola MR1900 AC Router setup. I have had two techs come out. The first was unhelpful, and just said there were disruptions in the lines, and he would create a ticket for it. I then called again a few weeks later to have a lead technician come out and check things out. When he hooked up the test machine direct to my router, he was able to achieve 1.1gbps download and 38mbps upload, which is what I would expect. But when I hookup up my laptop in the same scenario, which has a Killer wireless Gigabit Port capable of 940mbps, I max out at 477mbps download, and 32mbps upload. And those results were intermittent. Sometimes it would be 84mbps, other times it would be 300mbps. But I am never able to achieve speeds even close to 1gbps. His results were all consistent, except one time when it came back with roughly 200mps. And this has all been direct wired. I have been testing all of this on the 5ghz network as well. Mentioning wireless, the fastest I ever achieved is 360mbps download and 32mbps upload. Then it would drop all the way down to 17mbps download sometimes. But uploads are always consistent. Consistently at this point I haven't seen about 200mbps download from any device over WiFi I'm extremely frustrated at this point, as it seems when the technician was able to connect his device, he could receive the speeds I am expecting, yet when I hooked up my brand new laptop, I don't even receive half of that. I am currently working with Motorola to see if there is a problem with the router and/or modem, but everything seems to be in order (Channels etc). Its just odd that the tech could receive the gigabit speeds when direct wiring his machine, and I can't with mine. I can provides captures of speed tests run and channel settings. I'm just extremely frustrated. Does anyone have any recommendations for the router and/or modem setup? Am I missing something? Oh, and ever since I changed to Gigablast, it constantly says on my account "Service Interrupted" by my Internet package settings on Cox.com. When I asked Cox about this a week ago, the mentioned its because site maintenance was being done, but its still there. I couldn't see it being my personal equipment: 2017 Razer Blade Pro and 2017 Macbook Pro, both of which are 802.11AC iPhone X Game Consoles25KViews0likes6CommentsSo does Gigablast come with unlimited or not?
I recently went over my data cap and decided to upgraded my 100 plan to unlimited. I called to see what we can do about this and I asked the rep if Gigablast came with unlimited already. He said yes, but today I looked at the website and it said that it also has a 1TB cap in the fine print. So which is it?5.4KViews0likes3Comments
D3.1 Gigablast Activation: Is Pro Install really needed???
Hi! I currently have the Ultimate package in Phoenix area. Have a Docsis 3.1 modem (Netgear CM1000) with 1 bonded OFDM downstream channel (159, 300MHz, SNR over 40dB). I added the gigablast option via cox internet order website and received direction to call to complete. When I call the sales rep won't complete the order without a "pro install" truck roll for $75. Per reports on dslreports cox forum - a truck is NOT required but some sales reps are demanding it while other sales reps are transitiioning order to complete to trigger a modem provision and all ends up well. Some would-be-upgraders denied by less-trained sales reps are simply calling in many times to get a 'trained' rep. Is there secret we can use to get the sales rep to execute the order without a trick roll? I hate being the jerk that has to escalate to supervisor and not willing to call in a dozen times to get lucky.. Any hints on how I can to get past the sales rep so pay Cox more money for the upgrade?Solved12KViews0likes10Comments
Why would COX GIGABLAST setup require an AC adapter connected to 1 coaxial jack?
I was not home when the installation occurred, but when I returned, I noticed a plug in my AC outlet that was connected to a nearby coaxial outlet. The gigablast ONT has its on power cord, so I am little confused as to why this is needed in my setup. Especially since the these two items do not seem to be connected in any way. I do not have the panoramic setup at this time. Even if I did, I am unsure this is how it would work unless there is a component in my attic or outsude my home that needs this power supplied to it via coxial. I should also note, that I have DirecTV and not cox television, so if its a coaxial line conditioner, I am not sure what it will be used to condition. Any thoughts?1.7KViews0likes1Comment
Cox Gigablast Not Available in a New Build Community Where Competitor Gig is?
Hey there, I was wondering why it seems like Cox's Gig Service isn't available in Arizona, down in the new Eastmark Masterplan Community (85212) when it seems that CenturyLink is offering their gig service at the same time. Fiber is fiber so is there a reason why Cox hasn't jumped onboard? From what I can tell it seems that despite advertising Gig service all over the Phoenix Metro, Cox isn't really selling it anywhere. Going to be moving down there soon and inquiring minds want to know.2.1KViews0likes3Comments
Gigablast with Digital Phone
Is there a way to use the fiber connection from my Gigablast service to run my Cox Digital Phone? Currently my digital phone is hooked up via the coax cable connection, and the service seems laggy (takes a few seconds to get a dial tone, as much as 3 seconds). Also, I seem to have to reboot the Cisco DPQ3212 phone modem frequently as some calls go right to voice mail. I'd like to either a) find a supported VOIP phone adapter that bridges my home phone lines to thethe fiber line, or b) get the SIP credentials and settings for my Cox service to just go with a real VOIP setup in my home It seems a shame to use the coax instead of the beautifully fast service through the fiber line. Gigablast is just simply fantastic. Thank you -3.6KViews0likes3Comments
Gigablast consistently coming in WAY short (<50%) of total speeds
Signed up for Gigablast about 4 months ago. When I first signed up, I was consistantly getting 900+ Mbps up and down. I work from home, and I move a lot of data around, so the speed was a godsend. It was easily the biggest quality of life improvement I've have in my job, ever. The last 6 weeks, however, have been total lackluster. My speeds will never go over about 480Mbps. I noticed the drop in speeds right away, and I'm well aware of how speeds can fluctuate based on congestion, so I've been monitoring it several times a day. It doesn't matter what time of day I test my speeds - 2 AM, 5:30 AM, 9 AM, 3 PM, and 11 PM, weekdays and weekends - it's always between 440 Mbps to 480 Mbps, down and up. I've been monitoring it for 4 weeks, every day, and no change. Since I'm sure it'll be asked - yes, I've rebooted machines, the router, and the modem. The PC I test with is hardlined into the router, and yes, I've bypassed the router on the test PC as well. It's definitely not my home network. Anyone else with Gigablast experiencing less than half the speeds they are supposed to be getting?2.5KViews0likes4Comments
