Internet Outage since Monday
Since Monday our internet has been out about 90% of time. Constantly getting unplanned outage notification with no ETA for when the service will be resorted. Reaching out to COX goes nowhere and they refuse to indicate the cause or repair time. Answers like sorry we are in Arizona and we have no idea what is going on in Alexandria, VA. Just a polite answer to subscribe to notification and our staff is working to restore service. Its a loop with customer service. I work from home and I had to take personal PTO to cover four days. You can at least be honest about the issue. So much for customer loyalty
Internet outage in El Cajon, CA
Our internet service was interrupted on Saturday the 10th around 10a and is currently still down. I reached out to cox and they informed me that my outage is caused by the hurricane in louisiana which I have no idea how the hurricane in Louisiana is affecting me in San Diego, CA. My internet is still down and I have work to do and my kids also have school and we are depending on this internet connection for to this stupid pandemic. My issue is that I have called them over 8 times to get an update and estimate time of repair and they said that there is no time as to when it will be resolved.