Recent Discussions
Number of days before service disconnected after due date?
Hey all...just curious what the typical time frame is after a bill becomes due before service is interrupted? And how far out do payment arrangements typically go? I had a bill due on 5/16 and want to pay the balance on 6/6. Next month it might be a little longer. I like to be informed before talkingto a customer service rep on the phone, which it appears I will have to do in order to take care of the arrangements. Thanks!Solvedblove12 years agoNew Contributor II171KViews0likes1CommentIntroducing Contour, the new personal video experience
Cox is introducing a new, personal TV experience - Contour. Contour is TV that perfectly fits you, at home and on the go. It includes the new Contour app for iPad with an intuitive interface that serves up content to watch at home or anywhere. On TV you'll experience the Contour guide, that learns the shows you like and recommends new shows you're likely to love. Contour also offers the Record 6 DVR that lets you record up to six shows at one time, and store 1000. Contour is the personalized TV experience you've been waiting for.Learn more at cox.com/contour or stop by a Cox Solutions Store today.KipK12 years agoValued Contributor II163KViews0likes469Comments
intermittent cable modem resets caused by signal drop
Hello all Here's the lengthy status of my current problems with cox cable modem dropping. Cable modem SB6121 will lose connectivity and reset, going down to one light, then rebuilding the connection after about a one minute outage. Happens regularly and randomly. Here's an example of the logs found in the motorola cable modem. If you haven't checked your own cable modem logs and you're having this problem, here's the link to prove you're having the same problem as me:http://192.168.100.1/cmLogs.htm. I xxx'd out my MAC addresses in the logs. Jun 20 2012 01:57:47 6-Notice I401.0 TLV-11 - unrecognized OID;CM-MAC=xxxx;CMTS-MAC=xxxx;CM-QOS=1.1;CM-VER=3.0; Jun 20 2012 01:57:46 5-Warning D04.1 ToD request sent - No Response received;CM-MAC=xxxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0; Jun 20 2012 01:57:34 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0; Jun 20 2012 01:57:30 4-Error T201.0 Missing Mandatory MDD TLV on primary DS Channel;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0; When it comes to signal strength, this is apparently not the problem. Here's what motorola says should be fine, according to Motorola Tech Support: Downstream Signal to Noise Ratio (SNR): 25 dB or greater Downstream Power Level: +15 to -15dBmV Upstream Transmit Power Level: less than 58dBmV My values, pasted fromhttp://192.168.100.1/cmSignal.htm. I've sampled these values over time and they have never strayed much from these numbers. downstreamSignal to Noise Ratio 38 dB 38 dB 38 dB 38 dB downstream Power Level 1 dBmV 0 dBmV 0 dBmV 0 dBmV upstream Power Level 44 dBmV After multiple lengthy calls with Motorola Tech Support, who are surprisingly helpful, they told me that this problem is definitely at the service provider end (Cox), with the signal dropping out on the modem. They offered for free to replace my old Motorola SB6120 with a new SB6121, saying they're only doing this to prove that the cable modem isn't the problem, and to aide my case for Cox to fix it. Now, I've been receiving these random restarts (which sometimes occur in bursts of 3-4 per hour) since I lived at my prior residence, three blocks away from my new place in the same neighborhood. So, in summary. Cable modem random restarts resulting in 1 minute outages. Two different cable modems. Two different HOUSES in the same neighborhood. Signal strength to the cable modem is NOT a problem. What does Cox do? Schedule another technician to come out. The last scheduled appointment on Thursday from 5-7pm didn't call, didn't show. Got another one scheduled on Monday. We'll see. I'm posting this because if anyone else has the same problems, they should check their Motorola cable modem logs and signal strengths and post here.Solveddubyada13 years agoNew Contributor II147KViews0likes68CommentsIs it possible to block incoming numbers to my Cox phone?
If you are receiving annoying and/or harrasing calls from a specific phone number, "Selective Call Rejection" may be able to help. "Selective Call Rejection" allows you to program your phone to reject calls from any number you place in the rejection list. When your service is turned on, any caller in this list will hear an announcement that you're not accepting calls at this time. All other calls will ring through as usual. You can learn how to use this and other features by checking our support article on Using Selective Call Features.TarikJ13 years agoNew Contributor III100KViews0likes25CommentsCox going all digital TV
The following was included in my monthly bill: "As Cox prepares to transition all customers to a 100% digital platform, we will offer a new equipment option, called the "mini box," starting on November 10, 2014. The mini box will enable access to all digital channels in our Cox TV Starter service, select digital channels in our Cox TV Essential service, the on-screen program guide and parental control features. The standard monthly fee for this equipment option will be $1.99 per mini box." I have cable going directly into my bedroom tv and use it's built-in analog tuner for Essential channels and it's QAM tuner for network HD channels + a few digital channels (eg: AntennaTV). Will I still be able to do this ... get the Essential + HD network feeds via the QAM tuner? Must I rent a "mini box" to get anything at an additional monthly cost. What Essential channels will the mini box receive? I haven't seen anything except this note in my bill and a survey asking me if I've seen anything.AllenP11 years agoValued Contributor98KViews0likes120Comments
Code: IA09 error
I have contour whole home system and my host box has been giving me a "Code: IA09" error for hours now and the client box shows nothing (no time, no error code etc.) Is anyone else having this problem? I called customer support and the lady on the phone was clueless and the other one did nothing except schedule a technician.prerish10 years agoNew Contributor95KViews0likes2CommentsCT - Started Unicast Maintenance Ranging - No Response received - T3 time-out;
I have been experiencing the following modem error - as reported in the log at 192.168.100.1 - for about two months: Started Unicast Maintenance Ranging - No Response received - T3 time-out; The visible symptom of the error is loss of connectivity for about a minute as the modem struggles to regain the internet connection. This is despite a very strong, clean signal being measured from the pole and throughout the house by four technicians. This error obviously duplicates those being reported here by other customers widely spread out across the US, so I wanted to document the troubleshooting steps and technician interventions that have taken place to date - in the hope of moving the issue forward. Bottom line: After two months of extensive investigation, there has been no change and no positive diagnosis. I still experience T3 disconnects daily. This issue is with Cox, and not with anything between the street pole and my computer. For reference, I have experience this error with three modems: Motorola 6180, 6121, and Cisco 3010 Troubleshooting and technician steps, in order: Tech #1 reads signals at the box on the house, says they are fine, replaces in-home 3-way spitter in the basement since existing one was "old." No effect on T3 disconnects. Customer bypasses all house wiring and connects modem by short length of new coaxial cable directly to the box on the house. No effect on T3 disconnects. Customer purchases TWO new, Cox-approved modems and connects each one separately to the box on the house. No effect on the T3 disconnects - timeouts observed on both new modems. Customer tries running system without Wi-Fi router - no effect. Tech #2 listens to me recount the troubleshooting steps above, takes a picture of the modem's log screen to send to regional/area supervisor, etc - no additional response, no effect on T3 timouts. Tech #3 again reads signals at the box on the house and assures me they are strong (which I know they are.) Tech installs a frequency "trap" on one modem to limit any possible signal interference. No effect - T3 errors still being observed. Customer escalates issue with Cox - senior field line technician called to the house. Line tech replaces box on side of house, line from pole to box, and short run of interior cable from box to modem. Tech extensively tests incoming signal as well as in-house wiring for interference, and notes that all signals in and out of house are remarkably clean and strong. T3 timeout error continue the same day. At this point, there is nothing more to be done inside the house, as the senior tech acknowledged. The issue now enters the realm of mysterious, hard-to-track problem that will likely never be addressed. Thoughts, anyone?williamroy313 years agoNew Contributor94KViews0likes25Comments
Unable to send email from Cox SMTP outgoing server on iphone and ipad
Using an iphone 6 (but replicated issue on iphone 7 and ipad) when not on Cox wifi, I am not able to send emails from the Cox email account. All outgoing server settings are correct. I can access on my Mac and via web mail. Error message comes up that says 'Cannot Send Mail The user name or password for 'Cox' is incorrect." It works every where else so that is not the issue. Account has been deleted and added, phone rebooted, and various other approaches tried. I see other forums indicate this remains an unresolved issue. For me, it started appearing about two months ago. Having spent over three hours with Cox technical support last week to be told it is a Verizon issue, I am looking for an answer. Verizon told me, after 70 minutes of tests, it is definitely a Cox issue. Given I can access from my Mac and the same error message appears when I set up the account on an iphone 7 and on the ipad, I tend to agree. Looking for some answers and quick solutions. Thanks!outgoing_mail_n8 years agoNew Contributor91KViews0likes106CommentsUnable to Connect to Server to check email on Android phone
Having issues of being unable to access my Cox email account from my Android phone, getting an error message that says: Cannot Safely Connect to Server. I have checked my Mobile / Secure Email Settings. My Incoming Settings are pop.east.cox.net, the port is 995, and security type SSL. My Outgoing Server Settings are smtp.east.cox.net, the port is 465, security type SSL. When going forward the following message is displayed: Setup could not finish Cannot safely connect to server. (java.security.cert.CertPathValidatorException: Trust anchor for certification path not found.) ........Exactly as stated in another user's question from 2/18/12.....and this has been happening to me the week of February 12 to currently as I send this February 20, 2012. Does the "east" need need to be removed from the Incoming and Outgoing Server Settings??? This is very inconvenient without any warning as a Customer. I see one other user / customer with the same issue. Any solution yet other than as mentioned in settings?SolvedP560913 years agoNew Contributor II84KViews0likes5Comments
