$100 Proconnect Charge with no warning
I recently became a Cox customer and when I received my modem I went to set it up myself. I followed the instructions perfectly however it was not working. So, I followed the instructions which told ...
Forum Discussion
Same thing happened to me within only my second month with Cox. I order a self installation kit. Upon thing to set up it would not connect. The rep. said I needed a tech to come out. I never requested one and the rep. never told me of the $100 service charge. Which I feel if it’s not stated in advanced it’s considered an unknown fee and hidden fee. Truly disappointed and disgusted with this company. The rep, the customer service rep. Oliver, and the Supervisor who said it was out of their hands Harizma. Watch out and take your money elsewhere. I feel it all coming as everyone states this company is just terrible. I’ll be looking for cheaper and better service here as the connection is worse than Century link and Verizon.
Hello. I am truly sorry to hear that you had this similar experience. We would be happy to look into this for you and address your concerns. When you have a moment, can you please email cox.help@cox.com with name, address, and link to forum thread so we can assist? You can also reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com.
