85008 outage
I’ve been without Internet connection for 19 hours and counting. What’s going on? All I get is a text every four hours with a new goal time telling me you’re working on it. I can’t miss another day o...
Forum Discussion
Hello Mavor88,
Thank you for already signing up for network alerts and updates through MyAccount or the Cox App. This is the same tool our teams use to check for estimations. I know how important it is to have the connection return for you to work remote. I'm sorry to hear this has been an added stress on you. I get that seeing the estimation get pushed is irritating; although we are normally accurate with our times, occasionally our teams run into unexpected issues which forces us to extend the restoral times.
When you have a moment for support, could you email us at Cox.Help@cox.com with your name and complete address with a copy of this message you've shared on this forum? We may not have an estimation to add, but we can investigate and help gather a credit for the service outage.
