People are having the same issues in 85018 - we have a whole thread dedicated to it: Outages Zip Code 85018 | Cox Community
Getting the same vague responses from.Cox customer service, with no real ETA. One customer on the other thread said they have been without Internet for 10 days now.
Check out the links for filing FCC and BBB complaints, and start tracking your hours of downtime and any lost wages. This is an excessive time to be without service, but more importantly an absurd lack of transparency about the issues.