Forum Discussion

Bray918's avatar
Bray918
New Contributor III
4 years ago

Acceptable Limits on Correctable and Unorrectable

What is the acceptable amount of correctable and uncorrectable in a 24hr period? I feel like this is extreme. Acquire Downstream Channel 951000000 Hz Locked Upstream Connection OK Operatio...
Bray918's avatar
Bray918
New Contributor III
4 years ago
  Acquire Downstream Channel 879000000 Hz Locked
  
   Upstream Connection OK Operational
  
   Boot State OK Operational

  
   Configuration File OK
  
   Security Enabled BPI+
  


   Connection Status    
   System Up Time 2 days 06h:32m:29s  
  
   Network Access Allowed  
  



   Downstream Bonded Channels  
  
   Channel Lock Status Modulation Channel ID Freq. (MHz) Pwr (dBmV) SNR (dB) Corrected Uncorrected
   1 Locked QAM256 17 879.0 4.2 40.0 2311044 215165
   2 Locked QAM256 1 783.0 4.6 40.1 158771 132645
   3 Locked QAM256 2 789.0 4.5 40.0 165278 128683
   4 Locked QAM256 3 795.0 4.3 40.0 165950 130734
   5 Locked QAM256 4 801.0 4.4 40.1 157325 136612
   6 Locked QAM256 5 807.0 4.7 40.2 3038561 196218
   7 Locked QAM256 6 813.0 4.7 40.1 135646 166720
   8 Locked QAM256 7 819.0 4.6 40.3 154880 112618
   9 Locked QAM256 8 825.0 4.8 40.4 142896 92974
   10 Locked QAM256 9 831.0 5.0 40.3 1408199 283567
   11 Locked QAM256 10 837.0 4.8 40.3 140378 89941
   12 Locked QAM256 11 843.0 4.7 40.4 138540 89499
   13 Locked QAM256 12 849.0 5.0 40.5 141377 89384
   14 Locked QAM256 13 855.0 5.1 40.4 148751 96060
   15 Locked QAM256 14 861.0 5.3 40.3 166626 96455
   16 Locked QAM256 15 867.0 5.0 40.3 141505 91971
   17 Locked QAM256 16 873.0 4.6 40.2 957442 294426
   18 Locked QAM256 18 885.0 4.2 40.1 1338300 313037
   19 Locked QAM256 19 891.0 4.5 40.0 3533133 321136
   20 Locked QAM256 20 897.0 4.7 39.9 5255718 2739440
   21 Locked QAM256 21 903.0 4.5 39.9 141972 93991
   22 Locked QAM256 22 909.0 4.4 39.7 7170844 1977261
   23 Locked QAM256 23 915.0 4.7 39.9 29089566 9859476
   24 Locked QAM256 24 921.0 4.7 39.8 27608222 24894137
   25 Locked QAM256 25 927.0 4.5 39.7 147472 97620
   26 Locked QAM256 26 933.0 4.4 39.6 26976296 19230284
   27 Locked QAM256 27 939.0 4.1 39.3 16596839 2746126
   28 Locked QAM256 28 945.0 4.0 39.4 893268 117118
   29 Locked QAM256 29 951.0 3.8 39.3 445173 115676
   30 Locked QAM256 30 957.0 3.6 39.3 311278 102642
   31 Locked QAM256 31 963.0 3.7 39.3 147216 97185
   32 Locked QAM256 32 969.0 3.8 39.3 147696 106083
   33 Locked OFDM PLC 159 300.0 8.1 42.9 666179889 2134307



   Upstream Bonded Channels  
  
   Channel Lock Status Channel Type Channel ID Symb. Rate (Ksym/sec) Freq. (MHz) Pwr (dBmV)
   1 Locked SC-QAM 1 5120 19.3 46.3
   2 Locked SC-QAM 2 5120 25.8 46.5
   3 Locked SC-QAM 3 5120 32.2 46.0
   4 Locked SC-QAM 4 5120 38.6 47.3
  • Bruce's avatar
    Bruce
    Honored Contributor III
    4 years ago

    It's getting exponentially worst for you, huh?

    Are you having problems with connectivity or just concerned about the double-dipping uncorrectables?

    • Bray918's avatar
      Bray918
      New Contributor III
      4 years ago

      Right now I have 14% packetloss at 100.123.66.210, Which is the first hop outside my control. 

    • Bray918's avatar
      Bray918
      New Contributor III
      4 years ago

      The signal is in and out and that is the issue. I'm going to go back to the cm600 tonight and make sure it's not the motorola, but yes, it is dropping connection. Also the correctables are issues for everything on the internet, not just because I don't like to see them. Its causing issues with work logging me out, the kids school, and of course their gaming lag, and videos buffering or poor quality. 

       24 Locked QAM256 39 393.0 14.8 42.9 0 0
         25 Locked QAM256 40 399.0 15.8 43.0 0 0
         26 Locked QAM256 41 405.0 11.1 42.6 0 0

      The 300hz and 400hz have been out of spec most of the time I look at the modem, and it doesn't matter which modem.You can tell there is noise on the line by how much power is being used by the modem to overcome the noise to connect to these channels.

  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    4 years ago
    @Bray918

    We understand your frustration with this situation and like to take a closer look at the modem's performance levels. Please email me at cox.help@cox.com with your service address and name as this will allow us to locate your Cox account and proceed with having this matter addressed. also include a link to this tread.

    Jonathan J
    Cox Moderator

    • Bray918's avatar
      Bray918
      New Contributor III
      4 years ago

      I appreciate that and I will take you up on it. But, let me take a few readings on the cm600, I want to make sure the new modem isn't bad. I went back to the sb6141 so I could reboot 500 times to stay off certain channels. I bought the new one to see if I could pull IPV6 to get out ahead of everyone else and alleviate the reboots. It didn't work... LOL

    • Bray918's avatar
      Bray918
      New Contributor III
      4 years ago

      I blew that off but, just remembered email "me" at, how do I email you directly? I'm not sure, that's you're email?

      cox.help@cox.com
      • Bray918's avatar
        Bray918
        New Contributor III
        4 years ago

        I don't want to beat you up but, I've been there. However, what you're telling everyone in this chat is, I care but someone else won't? Cause that ain't you, and they don't care.