Forum Discussion

New Contributor III

4 years ago

Acceptable Limits on Correctable and Unorrectable

What is the acceptable amount of correctable and uncorrectable in a 24hr period? I feel like this is extreme. Acquire Downstream Channel 951000000 Hz Locked Upstream Connection OK Operatio...

New Contributor III

Acquire Downstream Channel	429000000 Hz	Locked
Upstream Connection	OK	Operational
Boot State	OK	Operational
Configuration File	OK
Security	Enabled	BPI+

Connection Status

System Up Time	0 days 12h:09m:12s
Network Access	Allowed

Downstream Bonded Channels

Channel	Lock Status	Modulation	Channel ID	Freq. (MHz)	Pwr (dBmV)	SNR (dB)	Corrected	Uncorrected
1	Locked	QAM256	45	429.0	3.4	41.0	65380	10357
2	Locked	QAM256	1	783.0	5.3	40.5	43655	24433
3	Locked	QAM256	2	789.0	5.2	40.6	39465	26932
4	Locked	QAM256	3	795.0	5.0	40.6	31645	25557
5	Locked	QAM256	4	801.0	5.1	40.6	25602	20707
6	Locked	QAM256	6	813.0	5.4	40.7	23795	19357
7	Locked	QAM256	7	819.0	5.4	40.8	25013	20279
8	Locked	QAM256	8	825.0	5.6	40.8	1035139	72778
9	Locked	QAM256	10	837.0	5.6	40.8	24533	19058
10	Locked	QAM256	11	843.0	5.5	40.8	23343	16912
11	Locked	QAM256	12	849.0	5.7	40.8	25077	18608
12	Locked	QAM256	13	855.0	5.8	40.8	28282	20490
13	Locked	QAM256	14	861.0	6.1	40.9	31590	19769
14	Locked	QAM256	15	867.0	6.1	40.9	24188	13992
15	Locked	QAM256	20	897.0	5.3	40.5	18998	15150
16	Locked	QAM256	22	909.0	5.4	40.3	21570	14886
17	Locked	QAM256	25	927.0	5.1	40.2	26695	17547
18	Locked	QAM256	33	357.0	4.5	40.9	2263	3355
19	Locked	QAM256	34	363.0	3.0	40.6	2396	3672
20	Locked	QAM256	35	369.0	2.5	40.4	2205	3904
21	Locked	QAM256	36	375.0	2.6	40.5	2708	5091
22	Locked	QAM256	37	381.0	3.5	40.9	3063	5261
23	Locked	QAM256	38	387.0	5.5	41.6	5678	5456
24	Locked	QAM256	39	393.0	9.6	42.5	132003	9024
25	Locked	QAM256	40	399.0	14.3	42.9	78620	45270
26	Locked	QAM256	41	405.0	12.9	42.7	89890	89223
27	Locked	QAM256	42	411.0	8.5	42.2	987494	528314
28	Locked	QAM256	43	417.0	5.6	41.6	42551	44537
29	Locked	QAM256	44	423.0	4.2	41.2	188007	347021
30	Locked	QAM256	46	435.0	3.3	40.9	276922	24078
31	Locked	QAM256	47	441.0	3.8	41.2	77888	10218
32	Locked	QAM256	48	447.0	5.0	41.4	35878	9580
33	Locked	OFDM PLC	159	300.0	8.4	43.7	176471636	136540

Upstream Bonded Channels

Channel	Lock Status	Channel Type	Channel ID	Symb. Rate (Ksym/sec)	Freq. (MHz)	Pwr (dBmV)
1	Locked	SC-QAM	1	5120	19.3	45.8
2	Locked	SC-QAM	2	5120	25.8	45.8
3	Locked	SC-QAM	3	5120	32.2	45.3
4	Locked	SC-QAM	4	5120	38.6	46.3

Former Moderator

4 years ago

@Bray918

The email comes to our social media team and one of us will check the modem signal levels, perform some troubleshooting steps based on our finds and if needed schedule a technician out. When the field technician arrives for the appointment, he or she will inspect the tap that your home connects to, use a meter to check tap components and signal strength, and replace components, if necessary. The tech will then repeat the above procedure at the demarcation point where the coax cable physically enters your home. After inspecting all Cox equipment and cabling outside your home, the tech will test for packet loss and speed issues. Once again the email is cox.help@cox.com.

Jonathan J
Cox Moderator