Billing Issues / Ignored by Rep in Chat
So I've been with Cox for the last 12 years and recently had an issue with my bill. I tried calling to see if I could get a resolution but it was outside of their hours. So I tried to use the chat ...
Forum Discussion
In case the image isn't showing, the log just shows the Agent asking about my wanting to speak to Retention and then my response reiterating what I said in my post above and then no response from the agent.
Still in the chat by the way, 45 minutes since the first response from the Agent and nothing since.
Hello Kylah,
This forum is primarily intended to discuss technical issues among peers. Resolving billing and account issues requires the sharing of sensitive information, which isn't best suited for a public forum. Please email us at Cox.Help@cox.com with this post, your full name, and your complete address.
