Billing Issues / Ignored by Rep in Chat
So I've been with Cox for the last 12 years and recently had an issue with my bill. I tried calling to see if I could get a resolution but it was outside of their hours. So I tried to use the chat ...
Forum Discussion
Don't bother with chat unless you need help rebooting your modem. For resolution of billing issues, you need to call Cox Billing during business hours. If you don't want to call in to Cox, contact cox.help@cox.com and include your full name, service address, a description of your issue and a link to this discussion.
