Cannot Access E-Mail Via IMAP on any device
Hi there,
I'm posting here because I have had 3 phone calls with cox customer support over the last month and they have been unable to resolve the issue I am having even though they first agreed th...
Forum Discussion
@Isayeh
Checking from this end I'm not seeing where there have been any attempted IMAP connection. What server settings are you currently using?
-Chris
Checking from this end I'm not seeing where there have been any attempted IMAP connection. What server settings are you currently using?
-Chris
Hi Chris!
Thank you so much for your reply and for checking it on the backend. What you describe about it not showing any imap login attempts must be part of the problem, as I assure you, I have been trying to login via imap for weeks, and from a few different devices.
The last Cox rep I spoke with on the phone on Friday also tried to login via imap and was unable. Once she saw the same issue and realized that it wasn't me entering a wrong password or something, she opened an escalated ticket.
Last night the password that I've been using to access email through the webmail interface stopped working, so I assume someone at Cox has been looking at it.
I had to reset the password again so that I could login and post this reply. And again, the webmail accepts the new password, and imap does not.
I appreciate your help. This is so frustrating to be taking weeks to get resolved. Let me know any info you need from me or anything I can help with for diagnosing the issue.
- Hi Isayeh, we're sorry to know that you're experiencing issues with the Client servers. To confirm, you can send and receive emails on myemail.cox.net (host server), is that correct? To my understanding, you mentioned you were able to log in without any issues. If you are having issues sending or receiving on the host server, this will more than likely impact your Client devices (in which case, we may need to escalate this to our back-office webmail team).
When you changed your password on the Cox website, does the password match both the incoming and outgoing settings on your Client devices? If the passwords do not match, you will more than likely receive a pop-up box for Apple products, recommending you enter a username and password. Have you removed the Cox email from your client device entirely, and re-entered the credentials? I highly recommend doing so and starting from scratch.
Please check to see if the server settings are correct, http://bit.ly/2KGsVKh, and that you are using TLS, if available. Lastly, please verify that the server name fields do NOT include east, west, or central. -Kevin M. Cox Support Forum ModeratorHi Kevin,
Thank you for following up. Yes, I can send and receive email on myemail.cox.net without issue. It is only imap and pop on client devices that doesn't work.
I have quadruple checked the client server settings, and I am 100% positive that the password I am putting in the box to add a new cox imap account is correct.
As I stated previously, another Cox rep replicated the issue by trying to add an imap account on her end with the password she reset the account to, and it failed for her too. She escalated the ticket, and that was 4 days ago. I still haven't heard anything from Cox about this, and I still cannot add my Cox email account to any device (not iMac, not iPad, not iPhone, not an Android phone)
I have repeated this same information over and over here and via the phone, and each Cox rep replies with the same information and suggestions of things to try, while claiming to escalate the issue, and I reply that I have tried all of those things many times and no one seems to read through the actual replies to see that this is not a configuration issue on my end. This is something on the Cox backend for this particular account.
Please open an escalated ticket or whatever it takes. I don't know what else to do on my end. I've tried everything you have suggested, and it is not that kind of problem.
- Hi Isayeh,
I can understand your frustration and we want to make sure that we can help you with this. When you enter your User ID in are you including the @cox.net?
Xavier
Cox Social Media Support Specailist
