Forum Discussion

leatherlady's avatar
leatherlady
New Contributor III
6 years ago

Can't send email to other Cox accounts

Since 4/24 I cannot send emails to other Cox email accounts from my IMAC desktop or my Ipad.  The ports are all correctly set and nothing has changed in my setup.  I can send and receive to anyone, b...
  • middlejim's avatar
    middlejim
    6 years ago

    I am experiencing the same issue, which started some time earlier in the month of April 2019:  I am unable to send email from one Cox account to another Cox account when the mail originates from the Outlook app (or any of the accounts to themselves).  If I originate the mails from Cox Webmail, I can send mail to my other accounts (and to themselves), and I will see the incoming email in the Outlook app Inbox for the respective account. Thinking this is some kind of breakdown between the Outlook app and Cox mail, I tried setting up an IMAP account in the Outlook app, but same issue -- cannot self test or send mail to other Cox accounts if I originate in Outlook.  Changing to IMAP changes the incoming server, and the issue appears to be in the outbound (SMTP) path between the Outlook app and Cox.

    All other email traffic to and from any address that is not cox.net seems to work.

    I have three cox.net mail accounts associated with my cable account.  All PCs are Microsoft running Outlook 2013, using POP3 accounts set up per latest Cox directive.  I just set up an IMAP duplicate for one of these in my Outlook app to see if the issue was POP3 related, but as I said, no improvement.

    Not a critical issue, but is an enormous pain when I want to forward stuff to my wife, etc.  Is this some kind of change in Cox security protocol??  Ideas please!!

middlejim's avatar
middlejim
New Contributor II

I am experiencing the same issue, which started some time earlier in the month of April 2019:  I am unable to send email from one Cox account to another Cox account when the mail originates from the Outlook app (or any of the accounts to themselves).  If I originate the mails from Cox Webmail, I can send mail to my other accounts (and to themselves), and I will see the incoming email in the Outlook app Inbox for the respective account. Thinking this is some kind of breakdown between the Outlook app and Cox mail, I tried setting up an IMAP account in the Outlook app, but same issue -- cannot self test or send mail to other Cox accounts if I originate in Outlook.  Changing to IMAP changes the incoming server, and the issue appears to be in the outbound (SMTP) path between the Outlook app and Cox.

All other email traffic to and from any address that is not cox.net seems to work.

I have three cox.net mail accounts associated with my cable account.  All PCs are Microsoft running Outlook 2013, using POP3 accounts set up per latest Cox directive.  I just set up an IMAP duplicate for one of these in my Outlook app to see if the issue was POP3 related, but as I said, no improvement.

Not a critical issue, but is an enormous pain when I want to forward stuff to my wife, etc.  Is this some kind of change in Cox security protocol??  Ideas please!!

  • leatherlady's avatar
    leatherlady
    New Contributor III
    6 years ago

    That link is forbidden: 

    Forbidden

    You don't have permission to access /content/cox/residential/corporate/pages/support/pop-or-pop3-server-settings/ on this server.

      • middlejim's avatar
        middlejim
        New Contributor II
        6 years ago

        Thanks JonathanJ.  I did ensure settings per Cox directive:  inbound POP3 port 995, SSL checked, outbound SMTP port 587 with TLS encryption.  I do not know the version of TLS used by the Outlook 2013 app.  No change.  Still passes the Outlook app self test, but as with the other SMTP settings (with SSL selected), I do not get the Microsoft Test Message in my Inbox as I did before, and I am unable to send mail between cox.net accounts if I originate from the Outlook app (even cox.net addresses outside the three associated with my account).