Consistent Network Outages in my area over the last few weeks/months

I am seriously at a lost for words here. My service has been dropping substantially over the past few weeks. Multiple times a day on some occasions and before anyone comes saying it's on my end. I get the handy little "an outage has been detected in your area, we are working hard to resolve it" text message. I go hours without resolution (2 to 4 hours roughly) each time. What is going on with your infrastructure? I get updates and maintenance are needed from time to time but someone clearly has this misconfigured...one I hear back from a competitor, I am moving services. Been a Cox customer for 15 years but no one wants to answer my questions or phone calls. It's sad, truly.

Sincerely,

A very frustrated customer