Forum Discussion

nchokas's avatar
nchokas
New Contributor
5 years ago

Continuously having intermittent internet outage issues...

We have always used the Cox supplied Panoramic modem/router We have had continuous intermittent internet drop issues for at least a year now.  Internet will randomly go out for a couple minutes a...
  • DustinP's avatar
    DustinP
    5 years ago
    Hello Nchokas,

    I'm sorry to hear you continue to face intermittent drop outs with the internet connection found on the hardwired laptop and wireless. I understand it's extremely frustrating when this is happening, and wanting a solution. We may need to reserve a service appointment to look into this further. If you need assistance with that step, please email us at Cox.Help@cox.com with your address and first and last name with a web address to your message on our forum.
    Did you happen to bring any wiring with you from the previous property that you use in your new house like any splitters or signal amplifiers? If you are using an amplifier or a splitter, please carefully remove those and test the connection with one coaxial cable.

    Dustin
    Cox Support Forum Moderator
DustinP's avatar
DustinP
Moderator
5 years ago
Hello Nchokas,

I'm sorry to hear you continue to face intermittent drop outs with the internet connection found on the hardwired laptop and wireless. I understand it's extremely frustrating when this is happening, and wanting a solution. We may need to reserve a service appointment to look into this further. If you need assistance with that step, please email us at Cox.Help@cox.com with your address and first and last name with a web address to your message on our forum.
Did you happen to bring any wiring with you from the previous property that you use in your new house like any splitters or signal amplifiers? If you are using an amplifier or a splitter, please carefully remove those and test the connection with one coaxial cable.

Dustin
Cox Support Forum Moderator