Forum Discussion

larrimd1's avatar
larrimd1
New Contributor
3 months ago

Cox is unorganized

A Cox technician came out to fix my sporadic internet signal and when he left we have no Internet at all. He told me that a engineer would need to come out and fix it. I thought someone would call soon to let me know when they would come, because Cox has fast reliable service, according to their commercials. I have called several times to get an approximate date, but when I call I have to go through listening to an entire script before the person on the other end lets me ask my questions and then they still want me to restart my router, which I have already done multiple times. The lights indicate I have signal but no Internet. I was working before the tech came but poorly. Now I have nothing Cox has a monopoly on cable and Internet in Freeport,so I guess we have to live with COX!

    • ChrisJ2's avatar
      ChrisJ2
      Moderator
      3 months ago

       Please know the purpose of the Cox community forums is to allow customers to discuss technical topics related to residential Cox services with other customers and we encourage our users to assist each other where possible via this avenue. Billing and issues related to a specific account require the sharing of sensitive information to resolve which isn't best suited for a public forum. Please email us at cox.help@cox.com with your full name, complete street address, the details of your concern and a link to this post.  Because this post falls outside of the purpose of our forums I will be turning off replies to this thread. We look forward to receiving your email so that we may assist you.