I started having the same issue Sunday morning. A friend who is sending emails from Hotmail through Outlook with MSN has not been able to get an email to me all week. As of yesterday afternoon, it appeared that some of the delayed emails were being received. Is the issue resolved?
Hello, can you please send us an email at cox.help@cox.com, and include a link to this forum thread? We will need to obtain additional information about your account services, prior to escalating this case. -Kevin M. Cox Support Forum Moderator
KevinM2, you don't need any more data from us. I included one of the non-delivery messages. I told you that I talked to a Tier 2 rep who understood the problem.
Don't you Cox people talk to each other? YOU tell US what the status is. We are just guessing.
I'm sorry but I'm still really mad about how much effort I spent getting to the root of the problem.
Hi Melman1, there are no known issues or outages reported with our email system at this time, and we are handling email issues on a case-by-case basis. In order to investigate this matter further, we would need to submit an escalation to our Email Support Team. Prior to doing so, we would need to authenticate the account holder for security reasons and obtain additional information about the ongoing issue.
We truly want to look into this matter further and have it rectified for you as quickly as possible. -Kevin M. Cox Support Forum Moderator
Well as I wrote above, it looks like the restriction on incoming messages from the Microsoft email providers ended for me sometime mid-day Thursday. I don't know if that was also the case for my friends that reported the problem to me. (Because they knew I had the patience to dig through Cox's non-support until I got an answer.)
What IS the status? Contact your Email Admins and tell us:
1) when the restriction on incoming messages from Microsoft began.
2) When it ended.
3) Why they weren't more pro-active about informing we customers about it.
4) Whether they will be pro-active about telling us if this ever happens again.
I think these are reasonable questions to ask. I pay Cox about $200 a month for services and I expect better.
Thank you
