Forum Discussion

TRoss68's avatar
TRoss68
New Contributor II
2 years ago

Cox Voice Tools

Cox Voice Tools is having issues, and I cannot log in. Does anyone know what is wrong with the site?

  • WiderMouthOpen's avatar
    WiderMouthOpen
    Esteemed Contributor
    2 years ago

    I don't have Cox Voice to test, but what error do you get when you try to log in?

    • Lovemylab's avatar
      Lovemylab
      Contributor III
      2 years ago

      I don't have it, but tried to access the page. It basically says 'logging you in', then clears the screen and puts up a 'please wait' text, then loops back. Continuous loop. If you click on the 'go straight to your destination' it will break out of the loop and take you to the 'My Account Overview' screen. I'd say a resource is down. 

  • TRoss68's avatar
    TRoss68
    New Contributor II
    2 years ago

    When I log in, the website keeps looping as if it's logging in but not logging in. I can sign into my account with no problem with bill pay etc. I turned off my VPN, and the site still loops when logging in. 

    • Darkatt's avatar
      Darkatt
      Honored Contributor
      2 years ago

      Clear your cached files and cookies, make sure you are using your PRIMARY account to login, if you are using a secondary, or child ID, it won't work, and may do some strange things. 

    • Becky's avatar
      Becky
      Moderator
      2 years ago
      Hi TRoss68, I apologize for the frustration and inconvenience you're experiencing with Voice Tools. I'm sure we can get this resolved for you! First, make sure you're using the URL https://voicetools.cox.com. And like Darkatt mentioned, be sure you're logging in with your Cox Primary User ID. If you're still unable to access Voice Tools after clearing cache, cookies, and relaunching your browser, please email my team at cox.help@cox.com. -Becky, Cox Support Forums Moderator
      • TRoss68's avatar
        TRoss68
        New Contributor II
        2 years ago

        I was able to fix my issue. Thank you all for your help.

  • Darkatt's avatar
    Darkatt
    Honored Contributor
    2 years ago

    I was able to login without issue. What error did you get?

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    • CurtB's avatar
      CurtB
      Valued Contributor III
      2 years ago

      Darkatt Heads up.  The link you posted briefly displays your home phone number.

      • Darkatt's avatar
        Darkatt
        Honored Contributor
        2 years ago

        Fixed, thanx. I have nomorobo as well. lol

  • richard11343's avatar
    richard11343
    New Contributor
    2 years ago

    Right have not been able to get in there for 3 days! I want them to shut off the voicemail feature and apparently they can't. I have to buy the page is down! I'm missing my voicemail I can't get them through the site because anything to do with voice tools is down! Just pissing me off. Spent 45 mins on chat last night for a big fat nothing! No help at all!