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The only thing we could do, as a collective under this tyranny, is stop paying them. That's the only way I know of that would actually create change.
The networking equipment your describing sounds like a hardware failure and somebody at Cox's broader networking team might take notice eventually, but they probably don't care. You'll just have to request a refund or move to a different hotspot.
I have a hotspot at my apartment that refuses to cooperate, so I've been uninstalling network cards, resetting winsock, and performing network reset, and assigning the same IP address that's on my phone to my computer with delayed, but eventual success. I have to repeat these steps daily. That only works because my other 2 devices connect to the DHCP server and prompt the sign in portal without issue, so I know the hotspot is communicating back to the DHCP and DNS servers.
What you will need to do it verify is another person is having the same issue. if so, both of you need to call in, as Cox requires 2 or more complaints about a WiFi hotspot to escalate this.
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