Forum Discussion

Zyp's avatar
Zyp
New Contributor
5 years ago

CT - Extreme Packet Loss

I just switched to Cox about a month ago and have been having consistent packet loss since the service started. The packet loss is constant throughout the day but undeniably worse during peak hours. I have contacted Cox three times about this issue only tell me to restart my modem and that 'we aren't detecting any packet loss' even though there is clearly packet loss happening. My bandwidth is typically 150/10 but will fluctuate lower sometimes. 

Below, I have two pictures from PingPlotter in 24-hour and 3-hour durations from 3/14/2020 and the current levels of my Cox supplied modem/router which is an Arris TG1682G.

 It is like everyday. Any kind of gaming is impossible to play. This is nothing but unacceptable.

Imgur link: https://imgur.com/a/wMdJgQt

24-Hour

3-Hour

Downstream

Index Lock Status Frequency SNR Power Level Modulation
1
Locked
957.00 MHz
35.78 dB
-3.60 dBmV
256 QAM
2
Locked
831.00 MHz
37.64 dB
0.90 dBmV
256 QAM
3
Locked
837.00 MHz
37.36 dB
0.10 dBmV
256 QAM
4
Locked
843.00 MHz
37.36 dB
-0.20 dBmV
256 QAM
5
Locked
849.00 MHz
36.61 dB
-1.00 dBmV
256 QAM
6
Locked
855.00 MHz
37.36 dB
-1.00 dBmV
256 QAM
7
Locked
861.00 MHz
36.39 dB
-1.40 dBmV
256 QAM
8
Locked
867.00 MHz
36.39 dB
-1.60 dBmV
256 QAM
9
Locked
873.00 MHz
36.39 dB
-1.70 dBmV
256 QAM
10
Locked
927.00 MHz
35.60 dB
-4.20 dBmV
256 QAM
11
Locked
933.00 MHz
35.78 dB
-4.00 dBmV
256 QAM
12
Locked
939.00 MHz
35.60 dB
-3.60 dBmV
256 QAM
13
Locked
945.00 MHz
36.39 dB
-3.50 dBmV
256 QAM
14
Locked
951.00 MHz
35.78 dB
-3.50 dBmV
256 QAM
15
Locked
963.00 MHz
35.78 dB
-4.00 dBmV
256 QAM
16
Locked
969.00 MHz
35.08 dB
-4.40 dBmV
256 QAM
17
Locked
405.00 MHz
38.98 dB
9.80 dBmV
256 QAM
18
Locked
411.00 MHz
38.98 dB
9.80 dBmV
256 QAM
19
Locked
417.00 MHz
40.37 dB
9.70 dBmV
256 QAM
20
Locked
423.00 MHz
40.37 dB
9.90 dBmV
256 QAM
21
Locked
429.00 MHz
38.98 dB
9.90 dBmV
256 QAM
22
Locked
435.00 MHz
38.98 dB
10.00 dBmV
256 QAM
23
Locked
441.00 MHz
40.37 dB
10.40 dBmV
256 QAM
24
Locked
447.00 MHz
40.37 dB
10.20 dBmV
256 QAM
25
Not Locked
 
 
 
 
26
Not Locked
 
 
 
 
27
Not Locked
 
 
 
 
28
Not Locked
 
 
 
 
29
Not Locked
 
 
 
 
30
Not Locked
 
 
 
 
31
Not Locked
 
 
 
 
32
Not Locked
 
 
 
 

Upstream

Index Lock Status Frequency Symbol Rate Power Level Modulation Channel Type
1
Locked
32.40 MHz
5120 KSym/s
26.00 dBmV
64 QAM
DOCSIS2.0 (ATDMA)
2
Locked
38.80 MHz
5120 KSym/s
26.00 dBmV
64 QAM
DOCSIS2.0 (ATDMA)
3
Locked
26.00 MHz
5120 KSym/s
24.50 dBmV
64 QAM
DOCSIS2.0 (ATDMA)
4
Locked
19.60 MHz
5120 KSym/s
24.50 dBmV
64 QAM
DOCSIS2.0 (ATDMA)
5
Not Locked
 
 
 
 
 
6
Not Locked
 
 
 
 
 
7
Not Locked
 
 
 
 
 
8
Not Locked
 
 
 
 
 
  • AZchips's avatar
    AZchips
    New Contributor III

    Zyp - I am having a similar issue in AZ Chandler.  Has the issue resolved?