Deleted messages stay in webmail
I am using Cox in the northern Virginia area. When I delete a message in webmail it still appears in my inbox. I have to go to another folder - spam or trash and then when I return to the inbox it is...
Forum Discussion
You bought another laptop just to test a webmail problem? Ouch. Hopefully you were ready to upgrade anyway.
Do you have another Cox email account? If so, does that do it too? The only work around I can think of using a email client like Outlook or Thunderbird. It could have something to do with the transition to Yahoo email. Have you gotten the email from Cox about it yet?
No I also had another problem which bothered me much more which thankfully did go away.
No I don't have another email account. I use another email client, OEclassic, but that that is not for webmail which I access via the internet.
No I haven't gotten anything about the transition to Yahoo but this has been going on for many months.
Try refreshing the page. For some reason the page in your browser isn't refreshing and that's why the message still shows after deleting.
I'm not sure if it matters but refreshing the page starts another device session. Clicking the "Refresh" button accomplishes the same thing without reloading the webpage.
Since I had to restart my laptop and sign in to webmail, I am not currently having the problem. I takes me deleting a number of emails before I have the problem again, but I will try it. Although if I remember that didn't help. I'll let you know.
OK I tried refreshing the page and it made no difference.
Hello Suejohnson, sorry to hear the concerns with the deletion of emails within your inbox. We are aware of this concern and that is affecting some accounts. We do look to have this addressed as soon as possible. If we can assist you with anything personally with your account. Please reach us on Twitter at CoxHelp, visit us on Facebook, or email by at cox.help@cox.com to get started.
