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spockat's avatar
spockat
New Contributor
2 months ago

Do Better

I understand we are in a disaster situation but I think all anyone is asking for is some freaking type of communication from Cox.  I signed up for text alerts, HAVE NOT RECEIVED 1 UPDATE FOR FREAKING DAYS........

No social media updates I can find anywhere.  It's to the point I'm starting to wonder if Cox Cable even wants the customers.  Been a customer for 25 years, can't even FIND an update from Cox.  What a complete failure on customer service.  Look at what Carrol and Swepco have done in regards to communication AND progress.

Only update I have seen thru all of my Cox apps is the stupid you may been experiencing issues....

Do better, it can't be that hard to update your customer base.

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  • RaquelD's avatar
    RaquelD
    Moderator
    2 months ago

    Hello, I apologize that the service at you home has not been restored yet. I'd like to help. When you have a moment, can you please email cox.help@cox.com with name, address, and link to forum thread. The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox High Speed Internet services with other customers. If you need help with billing or other account specific issues, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com.