DOCSIS Network Access Enabled Denied
North Phoenix here, with some history first.
Service at this residence for over two years, same setup, no changes, with exception of modem upgrade six months ago.
Home run from the "modem" the ...
Forum Discussion
Error on modem of "DOCSIS Network Access Enabled Denied"
This indicates that the modem isn't properly provisioned on the network. It means just what it says: the DOCSIS network isn't allowing the modem to access the network. Very odd that you received a suggestion to bypass the router, as this has nothing at all to do with the router. Glad to hear they fixed it on their end.
I hear you, standard chatbot or Tier 1 support script response ...
